Merchant Policy

Tangible Goods. You may return a tangible item if it is undamaged and in original condition for refund or replacement within 30 days of the shipment date by contacting us for a “Return Authorization” number.

Shipping and handling charges are non-refundable. Once your return has been authorized, you may want to insure it in transit; we cannot be responsible for lost or misdirected returns.

Intangible Goods: Once you have completed an online course or read an e-book, there really isn’t a tangible product to return. Nevertheless, if you are not completely satisfied with any of the products or services you receive from us, simply contact us within 30 days to arrange for a refund or substitute.

Refund Delivery: If you paid for your order by credit card, a credit will be issued to that card and will appear on your card billing statement. If you made your purchase with an institutional purchase order and paid our invoice by check, we will issue a check and mail it to your purchasing officer.

For questions or comments about our guarantee policy use our [ contact form ] or voice mail at 415-648-2667.

Payment Options: We accept payments by advanced arrangement or as indicated on order forms or registration forms or by a URL included in an invoice. In addition, we accept purchase orders from credit worthy companies or institutions.

Purchase orders should be sent using one of the following methods:

• Email: use our [ contact form ].
• Fax: 415-520-5416
• Mail: FutureU Purchasing, 601 Van Ness Avenue, Suite E, Box 433, San Francisco, CA 94102-3200